Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Ship Methods - Domestic U.S.

Standard

When "Standard" shipping is selected, we use the most economical method, orders under 5lbs are ship via USPS and over are shipped via UPS.

  • The transit time for Standard shipping is 3-7 business days.
  • This is the only ship method that delivers to a P.O. Box location within the U.S.
  • Smart post is a service in which UPS may transfer the shipment to USPS to be delivered. Orders from 1-5 pounds will ship in this fashion, this method will come with either UPS or USPS tracking information.

*Please Note: The following UPS ship methods do not deliver to P.O. Box locations.

UPS Ground

  • This UPS method is for those who prefer packages be shipped via UPS Ground only.
  • The transit time for this ship method is 1-5 business days.
  • UPS Ground does not deliver to P.O. Box locations.

2-day UPS

  • 2-day UPS Express will deliver within 2 business days.
  • This method does not deliver to P.O. Box locations.

Ship Methods to Canada

USPS

  • USPS shipments to Canada are approximately 7-9 business days in transit.
  • This is the only ship method that delivers to a P.O. Box location within Canada.
  • Tracking information is not provided with USPS shipments to Canada.
  • This method may not always be available due to weight and value restrictions.
  • Customs inspections might slightly delay the delivery of shipments from the US into Canada. Customs and duties fees may be applied to the recipient by Canadian Customs/ Border Inspections.
  • Cool Sex Shop is not responsible for these charges.

*Please Note: The following UPS ship methods do not deliver to P.O. Box locations.

UPS Standard

  • Standard UPS shipments to Canada are approximately 6-8 business days in transit.
  • This method does not deliver to P.O. Box locations.
  • Customs inspections might slightly delay the delivery of shipments from the US into Canada. Customs and duties fees may be applied to the recipient by Canadian Customs/ Border Inspections.
  • CoolSexShop is not responsible for these charges.

UPS Worldwide Expedited

  • UPS Worldwide Expedited shipments to Canada are approximately 3-5 business days in transit.
  • This method does not deliver to P.O. Box locations.
  • Customs inspections might slightly delay the delivery of shipments from the US into Canada. Customs and duties fees may be applied to the recipient by Canadian Customs/ Border Inspections.
  • CoolSexShop is not responsible for these charges.

Ship Methods to International Locations (Outside the U.S. and Canada)

*Please Note: The following UPS ship methods do not deliver to P.O. Box locations.

UPS Worldwide Expedited

  • UPS Worldwide shipments to international locations are approximately 3-5 business days in transit.
  • Does not deliver to P.O. Box locations.
  • Customs inspections might slightly delay the delivery of shipments from the US into international locations. Customs and duties fees may be applied to the recipient by International Customs/ Border Inspections.
  • Cool Sex Shop is not responsible for these charges.

UPS Worldwide Express

  • UPS Worldwide shipments to international locations are approximately 2-3 business days in transit.
  • This method does not deliver to P.O. Box locations.
  • Customs inspections might slightly delay the delivery of shipments from the US into international locations. Customs and duties fees may be applied to the recipient by International Customs/ Border Inspections.
  • Cool Sex Shop is not responsible for these charges.

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